Situation
情境导入👆 Tap any line to hear it 点一下句子听发音
Mark bought a pair of earphones online. The package arrived yesterday, but the earphones were broken. He wants to contact customer service and ask them for help.
🧑🏫 Teacher guide 教学引导
- 先让学生看图，用英文或简单中文说说看到什么：谁、拿着什么、有什么问题。（约2分钟）
- 带读情境句，再问：马克买了什么？东西收到了吗？有什么问题？他想找谁？
- 可以问学生：你们网购过吗？东西有问题的时候，你会怎么办？
Dialogue
实境对话👆 Tap any line to hear it 点一下句子听发音
Hello, customer service. The earphones I received yesterday are broken.
Sorry about that. Could you give me your order number?
Sure. The order number is 1-2-3-4-5-6.
Found it. What is wrong with the earphones?
The left one makes no sound. Here is a photo. Take a look.
I see it. It really is broken. Do you want to return it, or exchange it for a new one?
I want to return it. Can I apply for a refund?
Yes. I will apply for it for you now. The total of five hundred will be refunded to you, and within three days.
Thank you. Also, my other order has not shipped yet. I want to cancel it.
No problem. I will cancel it for you now.
Great, thank you!
You're welcome. Goodbye!
Key points 重点提醒 · 教学提示
- 网购遇到问题，一开始先说「客服，你好」，再直接说清楚哪里有问题。
- 「订单编号」是每一笔订单的号码。找客服时先给这个号码，他们才能查到你买的东西。
- 报号码时，数字一个一个念，台湾报号码时「一」读 yāo。
- 网购的东西有问题，客服常常会请你拍【照片】给他们看。
- 「申请」是向对方正式提出要求，「申请退款」就是请他们把钱退给你。
- 退款不会马上到，客服通常会告诉你大概几天内会退。
- 订单还没寄出才可以取消；已经寄出的东西，只能收到以后再退货。
🧑🏫 Teacher guide 教学引导
- 先整段播放，学生只听、不看拼音；再播放一次，对照拼音和英文。（约2分钟）
- 老师当客服、学生当马克，分角色朗读，然后互换角色。（约3分钟）
- 重点句：「我收到的耳机坏了。」「我想退货。可以申请退款吗？」「我想取消。」请学生反复练习。
- 提醒：网购遇到问题，先说订单编号、再说哪里有问题、最后附上照片，客服最容易帮你处理。
- 时间不够时，只练第一、第五、第七、第九句。
Vocabulary
核心生词👆 Tap any line to hear it 点一下句子听发音
🧑🏫 Teacher guide 教学引导
- 先用图片和手势带出「客服」「订单」「照片」「坏」，再逐词跟读。（约3分钟）
- 「退货」和「退款」放在一起教：退货是把东西还回去，退款是把钱退回来。
- 「申请」可以用手势：写一张表交给对方。「取消」可以用手势：把东西划掉。
- 「收到」和「寄」是一对：别人寄给你，你收到；你寄出去，别人收到。
- 最后用闪卡复习一遍。
Sound Lab
发音练习The four tones + neutral 四声与轻声
Tap a tone to hear it. 点一下听发音。
不 → bú 「不」变调
Before a 4th-tone syllable, 不 (bù) is pronounced bú. 后面是第四声时，「不」读 bú。
一 → yí 「一」变调
Before a 4th-tone syllable, 一 (yī) is pronounced yí. 后面是第四声时，「一」读 yí。
3rd + 3rd → 2nd + 3rd 两个第三声连读
When two 3rd tones meet, the first one sounds like a 2nd tone (the pinyin keeps the original tone mark). 两个第三声连在一起，前一个读第二声（拼音仍标原调）。
Shadowing 跟读练习
10 sentences with this lesson's words. Listen 听 → say it along 跟着说 → record 录音. Each sentence can be recorded only once, so listen and practise first. 每句只能录一次，请先多听、多练习再录。
🔒 AI-assisted check (when available): your voice is sent to a cloud speech AI service for checking and is not stored by us. Without the AI service, the recording stays on this device. 可用时由 AI 协助检查：声音会送到云端语音 AI 服务，我们不会保存；没有 AI 服务时，录音只留在这个设备上。
Hello, customer service. The earphones I received yesterday are broken.
Sorry about that. Could you give me your order number?
Sure. The order number is 1-2-3-4-5-6.
Found it. What is wrong with the earphones?
The left one makes no sound. Here is a photo. Take a look.
I want to return it. Can I apply for a refund?
No problem. I will cancel it for you now.
Great, thank you!
You're welcome. Goodbye!
Please mail it to my home.
🧑🏫 Teacher guide 教学引导
- 先带读本课生词，请学生注意「申请」「客服」「取消」里的 sh、k、q，「退款」的 t 和 kuǎn，以及「寄」的 j。
- 易混音只挑两组练习，例如 q 和 x、k 和 h，不必全部做完。
- 变调只讲本课出现的：「不」在第四声前读 bú（不客气），在第三声前读 bù（不好意思）；「一二三四五六」报号码时「一」读 yāo（台湾习惯，和「幺」同音）。
- 声调和口音系统不会判断，请老师现场听并纠正。
- 这一页约4分钟，时间不够就把跟读留作课后练习。
Story
情境短文👆 Tap any line to hear it 点一下句子听发音
Mark likes shopping online. Last week he ordered a pair of earphones for five hundred.
Yesterday he received the package and happily opened the box.
But as soon as he put them on, he found the left side had no sound. The earphones were broken.
So he took a photo, then opened his phone and found customer service.
Customer service first asked for the order number, and Mark wrote it down quickly.
Next, he sent the photo to customer service, who looked at it and said the earphones really were broken.
Customer service asked whether he wanted to return them or exchange them for new ones. Mark said he wanted to return them and also apply for a refund.
Customer service applied for it right away, and as a result the five hundred would be refunded to him within three days.
Mark then remembered that his other order had not shipped yet. He did not want it anymore, so he asked customer service to cancel it.
Customer service cancelled it quickly. Mark felt that when something goes wrong with online shopping, it is fine as long as you explain it clearly to customer service.
Key points 重点提醒 · 教学提示
- 重点是网购遇到问题的处理顺序：先说哪里坏了，给订单编号和照片，再说想退货还是换新的，最后可以申请退款，或取消还没寄出的订单。
🧑🏫 Teacher guide 教学引导
- 先让学生默读短文，找出绿色的生词，再全班朗读一遍。（约2分钟）
- 提问：马克买了什么？耳机有什么问题？他给客服看了什么？最后他做了哪两件事？
- 请学生用自己的话复述这个故事：收到坏的耳机，找客服，给订单编号和照片，退货退款，取消另一个订单，可以看拼音，不要求说得完整。
- 没时间就只问前三个问题。
Grammar
语法与重点笔记👆 Tap any line to hear it 点一下句子听发音
I'd like to cancel the order.
I'd like to apply for a refund.
I'd like to return it.
I'd like to learn to swim.
The earphones are broken.
I have received the order.
The order has not shipped yet.
I haven't eaten yet.
Key points 重点提醒 · 教学提示
- 「我想＋动词」用来客气地说出自己想做的事，比「我要」柔和。动词换一换，到哪里都能用：我想取消、我想退货、我想学游泳、我想喝水。
- 「了」放在句尾，表示事情已经发生或有了变化；「还没＋动词」表示事情到现在还没发生。这两个句型可以搭配：东西坏了、还没寄出、还没吃饭、已经到了。
🧑🏫 Teacher guide 教学引导
- 本页两个重点：「我想＋动词」说出想做的事；「……了／还没……」说明事情已经发生，或还没发生。
- 先教「我想」：老师说一个动词，学生接着说「我想……」，换成取消、退货、学游泳、喝水各练一次。
- 「了」和「还没」可以让学生配对练习：我收到了／我还没收到；我吃了／我还没吃。
- 可以请学生用生活里的情境造句，例如：我想学中文。我还没吃饭。
Extension
延伸学习👆 Tap any line to hear it 点一下句子听发音
🧑🏫 Teacher guide 教学引导
- 这一页是补充词，依学生程度选着教，不要求全部记住。
- 按网购的顺序教：包裹、地址、运费、发票、换货、评价。
- 先问学生网购时会看什么，再带读生词和例句。
- 「包裹」台湾也常说「宅配」「快递」，下一课会教；「发票」台湾有统一发票，买东西后可以问要不要。
Quiz
牛刀小试Ask 1. Tell customer service the earphones are broken.
Show answer 看标准解答
Ask 2. Say that you want to return the item.
Show answer 看标准解答
Ask 3. Ask if you can apply for a refund.
Show answer 看标准解答
Ask 4. Say that the order has not shipped yet.
Show answer 看标准解答
Ask 5. Say that you want to cancel the order.
Show answer 看标准解答
Practice 练习
Q1. You received broken earphones. Tell customer service.
Show answer 看标准解答
Hello, customer service. The earphones I received are broken.
Q2. Customer service asks the question below. Give your order number.
Show answer 看标准解答
OK. The order number is 1-2-3-4-5-6.
Q3. You want to show customer service what is wrong. What do you say?
Show answer 看标准解答
Here is a photo. Take a look.
Q4. Customer service asks the question below. You want to return it and get a refund.
Show answer 看标准解答
I want to return it. Can I apply for a refund?
Q5. Your other order has not shipped yet and you do not want it. What do you say?
Show answer 看标准解答
My order has not shipped yet. I want to cancel it.